This Privacy Policy explains how Brilliant Hub Tech LTD ("we", "us" or "our") collects, uses and protects your personal information when you visit brillianthubtech.com, contact us or use our services. We are committed to protecting your privacy and to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
- We collect the details you give us, such as your name, email and message, to reply to enquiries and deliver our services.
- We do not sell your personal information.
- You can ask to see, correct or delete your information at any time by emailing info@brillianthubtech.com.
- If you are unhappy, you can complain to the Information Commissioner's Office (ICO).
1. Who we are
Brilliant Hub Tech LTD is the data controller for the personal information described in this policy. Our contact details are:
2. What information we collect
Depending on how you interact with us, we may collect:
- Information you give us: your name, email address, phone number, company name, website address, the service you are interested in and any message you send through our contact or audit forms, by email or by phone.
- Information about your business: details we need to provide our services, such as website content, access to analytics, advertising or Google Business Profile accounts, and marketing goals.
- Technical information: your IP address, browser type, device, operating system, pages visited and the date and time of your visit, collected through our hosting and server logs and, where used, cookies (see our Cookie Policy).
- Communication preferences: whether you have asked to receive, or stop receiving, marketing emails from us.
3. How we use your information and our lawful bases
- To respond to your enquiry and send quotes or audits: to take steps at your request before entering a contract, and our legitimate interests in running our business.
- To provide our services and manage our client relationship: to perform our contract with you.
- To send you marketing emails: with your consent, or, for business contacts, under the PECR soft opt-in where permitted. You can opt out at any time.
- To keep our website secure and improve it: our legitimate interests in protecting our website and understanding how it is used.
- To meet legal and accounting obligations: to comply with the law.
4. Cookies
Our website may use cookies and similar technologies. Please read our Cookie Policy for details of the cookies used and how to manage them.
5. Who we share your information with
We do not sell your personal information. We may share it with trusted organisations that help us run our business, including:
- web hosting, content delivery and security providers;
- email, form-handling and communication providers;
- analytics and advertising platforms, such as Google and Meta, only where you have consented or where needed to deliver services you have requested;
- professional advisers, such as accountants and lawyers; and
- regulators, law enforcement or other authorities where we are required to do so by law.
We require our providers to protect your information and to use it only for the purposes we specify.
6. International transfers
Some of our providers may process information outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement or UK Addendum approved by the Information Commissioner.
7. How long we keep your information
We keep personal information only for as long as we need it for the purposes described in this policy. Enquiries that do not lead to a contract are deleted or anonymised after a reasonable period. Client records are kept for the duration of our relationship and afterwards as required by law, for example accounting records, which are usually kept for six years.
8. How we protect your information
We use appropriate technical and organisational measures to protect your information, including secure HTTPS connections, access controls and the security features of our hosting provider. No online system is completely secure, so please take care when sending sensitive information.
9. Your rights
Under UK data protection law you have the right to:
- be informed about how we use your information;
- access the personal information we hold about you;
- have inaccurate information corrected;
- ask us to erase your information in certain circumstances;
- ask us to restrict how we use your information;
- receive your information in a portable format;
- object to processing based on legitimate interests or for direct marketing; and
- withdraw your consent at any time where we rely on it.
To exercise any of these rights, email us at info@brillianthubtech.com. We will respond within one month and may need to verify your identity first.
10. Marketing and unsubscribing
If you receive marketing emails from us, you can unsubscribe at any time using the link in the email or by contacting us. We will then stop sending you marketing messages.
11. Third-party links and embedded content
Our website may contain links to other websites and embedded content, such as maps and videos, provided by third parties. We are not responsible for their privacy practices, so please read their privacy policies.
12. Children
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
13. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
15. Contact us
If you have any questions about this policy or how we use your information, please contact us: